Combined deliveries ....

... from your favorite local stores

Superior service at a lower cost ...

... so you can spend time on things you love

LIMITED TIME ONLY
1 delivery/wk – FREE Month Trial*

LIMITED TIME ONLY
1 delivery/wk – FREE Month Trial*

LIMITED TIME ONLY
1 delivery/wk – FREE Month Trial*

LIMITED TIME ONLY
1 delivery/wk – FREE Month Trial*

LIMITED TIME ONLY
1 delivery/wk – FREE Month Trial*

LIMITED TIME ONLY
1 delivery/wk – FREE Month Trial*

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Note: * No credit card required. Can't be combined with other offers.

How it works

STEP 1 Authorize Pronto to Pickup Store Orders on Your Behalf

STEP 2 Order Online from Selected Stores and Designate Pronto Ambassadors for Pickup

STEP 3 Forward Store Order Confirmation and Pickup Confirmation Emails to Pronto

STEP 4 Relax! Your orders will Arrive per Your Requested Date and Time

Your Ambassador takes the time ...

You will be connected to a handpicked Ambassador who will work with you week after week to provide a personalized service.

James S. Ambassador

I love getting to know my customers and giving them a helping hand! Being a Pronto ambassador means that I get to build genuine relationships with them and find out how to prioritize their individual needs. I feel like instead of just delivering to the door of a stranger, I serve friends so they can focus on their lives.

... so you don't have to

Pronto ambassador picking up items at a store
Pronto van waiting for pickup at a store
Pronto ambassador putting stuff on van
Pronto ambassador picking up items
Pronto ambassador getting ready for delivery
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We'll answer any of your questions!

How does Pronto select stores?

An initial set of stores are chosen based on the availability of online ordering and the ability to designate an alternate person for pickup. For a retailer that has multiple stores in a group, we select the store that provides the best service. It allows us to service our customers more efficiently.

Will the number of stores change in future?

Yes. We are constantly encouraging store owners to provide curbside pickup facility so that we can provide a more comprehensive selection of stores to our customers.

Can I recommend a store?

Absolutely. We will make every effort to include your store in our roster. In case we have trouble adding the store, we will let you know what you can do to encourage the store owner to provide curbside pickup.

How do I order from a retailer?

In your list of favorite stores, we will provide a link to the ordering page of each retailer. When you have selected products and checking out, please ensure you have selected pickup from the right store and designated our Ambassador as your pickup person.

Will Pronto pay and then charge me?

No. At this time, we pickup and deliver orders from stores. You will have to pay for the merchandise directly to the store. We may introduce this service in future.

How do I know my order is confirmed and ready for pickup?

After you have completed the checkout, most retailers will send you two emails. The first one confirming the order and the second one confirming the order is ready for pickup. We will upload PDF copies of both emails so you can see on the order page. Once the store confirms the order is ready for pickup, we will send you an email confirming the delivery date and time.

How do I know if Pronto provides service in my area?

In the “Account” page, you will be able to check if Pronto covers your zip code. If your zip code is not covered, please send us an email at info@prontohomedelivery.com, and we will send you an email before coverage of your neighborhood.

Which stores are covered in my area?

You will be able to see a shortlist of stores in the “Account” page. Once you create an account with Pronto, you will see a larger set of stores that are covered in your area for different days of the week. You can select them as your favorite stores.

How do I know my Ambassador?

We will assign a few Ambassadors to you. They will be delivering your product regularly. Ambassador profiles will be provided, so you can become familiar with them. The profile will include their photo, background, customer feedback, and verifications done by Pronto such as background check, driver license check and drug test. We will provide you the name of your designated Ambassador.

How do I schedule a delivery with Pronto?

  • Check the name of your designated Ambassador and the stores covered for a particular day.
  • Complete order on the retailer website: Include Ambassador name in the retailer ordering page as designated pickup person and verify the right store location for pickup.
  • Schedule delivery on Pronto website: After you have completed the ordering with the retailer, return to the Pronto website, and schedule delivery. To schedule delivery, select the stores from your favorites list, and indicate when you will like them delivered. You can choose a different delivery day and time each week, or you can have a fixed delivery day and time each week (on Tuesday between 4 pm to 6 pm).
  • Forward order and pickup confirmation emails to Pronto: Once you have scheduled deliveries in Pronto website, forward order and pickup confirmation from retailer to the email address with subject provided on the Pronto website.

Why do I have to forward both order and pickup confirmation emails to Pronto?

Order confirmation email allows us to know what you have ordered. This is to avoid any mistakes during pickup or any error made by the stores packing your order.

Pickup confirmation allows us to know that orders are ready for pickup.

How do I know when Pronto will make delivery?

The deliveries will be made based on the time indicated by you while scheduling the delivery. You can track the real-time ETA of each shipment on our website.

Will you be making separate deliveries or combined delivery?

All the deliveries in a day will be combined and dropped off together.

Do we need to be home to receive the delivery?

You don’t have to be home to receive the delivery. However, you should indicate if we can leave your shipments outside your home. If we don’t have your permission to leave deliveries outside, we will make another attempt and then return the goods to the stores for a refund.

Will you deliver inside the home or unpack?

We will be happy to make deliver inside your home or garage. However, there will be a separate fee if we have to unpack the boxes or remove the boxes.

What happens there is a problem with a pickup or delivery?

We will immediately notify you based on your choice of notification (email or text).

What if there is a missing item or wrong items were delivered?

The stores select the items that you have ordered for pick up. Pronto will pick up the order(s) and deliver to your home. Our Ambassadors do a cursory check for items ordered, but are not responsible for ensuring the store has picked your items accurately. If you determine any discrepancies in your order, please contact the store to address for any resolution.

Why do I have to become a member?

To provide consistent delivery with excellent customer service, our team needs to know your order pattern.

What are the different subscription levels?

Pronto provides two levels of subscription at this time. The first level offers one delivery a week for each week of the month for a fixed fee. The second level allows you to schedule two deliveries a week. If you need additional deliveries in a week, you can buy one-off deliveries for your level of subscription.

How many stores can be included in each delivery?

You can include up to 4 stores in each delivery.

How do you determine subscription fees?

Subscription fees vary by city depending on toll, congestion, and other factors.

How do I try service before becoming a member?

When you become a member for the first time, you will be able to schedule a couple of one-off deliveries to try our service. These deliveries will be provided at your subscription rate.

Can I cancel my membership?

Yes, you can cancel your membership anytime. 

How do I reach Pronto if there is a problem?

There are multiple ways you can reach us — phone, email, or chat with us. The contact information is at the bottom portion of the website. You can also complete the forms in the support section of the website.

Pronto strives to provide excellent customer service, and we will do everything to rectify any problem quickly and to your satisfaction.

How do I show my appreciation to the Ambassador?

The bonus of each Ambassador is determined by customer feedback. You can provide your comments online about an Ambassador. You can also tip them when you order from our website. The tips go to our Ambassador directly.

Will Pronto return items?

Pronto doesn’t offer the return service at this time. If there is enough demand, we will update you. Please reach out to us at info@prontohomedelivery.com

Send your questions at info@prontohomedelivery.com