What exactly is Pro Shop?

A Pronto store where we find high-quality, low-cost products that our customers frequently order.

Who are your vendors?

We buy from a variety of local suppliers in order to provide fresh products of the highest quality at the lowest possible price. In Pro Shop, you can view the product brands.

What about items that aren’t in the store?

You can order items not available in Pro Shop from retailers covered by Pronto. We will combine them with items from the Pro Shop and deliver them together.

How do I order from a retailer?

You will find ordering information for retailers in two places.

• In the account page, you will find “how to order” tab that provides links for each retailer. Each of these links provides a detailed explanation of how you can order on that particular retailer.
• The order page also has links on a retailer website and how to order. The link will provide you ordering details for each of the retailers.

After you have selected products and checking out at the retailer website, please ensure you have selected pick up from the right store and designated Pronto Ambassador as your pickup person. Some retailers don’t provide the option of adding an alternate pickup person. That’s ok for the stores on our list.

How can I simplify my weekly ordering on retailers?

It takes a little time initially. Once you create a profile with a retailer, you can then use your previous orders from order history to reorder items. The process is simple and quick.

Will Pronto pay and then charge me?

No. At this time, we pickup and deliver orders from stores. You will have to pay for the merchandise directly to the store. We may introduce this service in future.

What if I order on a wrong store?

Pronto does not cover all stores of in network retailers. You must order on the right store. In case you order on a wrong store, you will be able to change your store address easily by using the following steps:

• From you existing order page, add all your items to the cart. Retailer order page will have a link for this.
• Cancel your existing order and the retailer will release credit card hold.
• Reorder the items in the cart on the right store.

How do I know my order is confirmed and ready for pickup?

After you have completed the checkout, most retailers will send you two emails. The first one confirming the order and the second one confirming the order is ready for pickup. We will upload PDF copies of both emails so you can see on the order page. Once the store confirms the order is ready for pickup, we will send you an email confirming the delivery date and time.

How do I know when Pronto will make delivery?

The deliveries will be made based on the time slot selected by you while ordering delivery on Pronto. You can track the real-time ETA of each shipment on our website.

Will you be making separate deliveries or combined delivery?

All the deliveries in a day will be combined and dropped off together.

Do we need to be home to receive the delivery?

You don’t have to be home to receive the delivery. However, you should indicate if we can leave your shipments outside your home. If we don’t have your permission to leave deliveries outside, we will make another attempt and then return the goods to the stores for a refund.

Will you deliver inside the home or unpack?

We will be happy to make deliver inside your home or garage. However, there will be a small fee if we have to unpack the boxes or remove the boxes.

What happens there is a problem with a pickup or delivery?

We will immediately notify you based on your choice of notification (email or text).

What if there is a missing item or wrong items were delivered?

For PROshop items, please notify immediately and we will get you the right items or provide credit for future purchases.

For store pickup & delivery orders, the stores select the items that you have ordered for pickup. Pronto will pick up the order(s) and deliver to your home. Our Ambassadors do a cursory check for items ordered, but are not responsible for ensuring the store has picked your items accurately. If you determine any discrepancies in your order, please contact the store to address for any resolution.

How do you select Ambassadors?

Ambassadors are selected carefully for their customer orientation. Each will go through a background check, driver license check, and drug test before being sent to customer homes. On a regular basis, they go through customer service training.

Are Ambassadors employees or contractors?

Ambassadors are W2 employees. We believe they are our assets, and we heavily invest in their training and development.

How are Ambassadors compensated?

Ambassadors are paid competitive base wage similar to that of package delivery companies. They are also paid a bonus every three months based on customer feedback. In addition to that, 100% of customer tips go to them. Ambassadors are also provided with health and other benefits.

How can I tip Ambassador?

You have multiple opportunities to tip your Ambassador. You can tip them during the ordering process or after delivery from your order history page. 100% of your tip goes to Ambassador.

What is Pronto doing to reduce waste and landfill?

Pronto has a sustainability program that looks at reducing waste/landfill in the communities we serve. We are eliminating the use of cardboard boxes and single-use plastics as far as possible.

Instead of cardboard boxes, Pronto uses reusable crates. See writeup — https://prontohomedelivery.com/boxes/

Also, instead of using single-use plastic bags, Pronto uses reusable paper bags. We will be happy to take the bags from you and reuse them. See writeup — https://prontohomedelivery.com/single-use-plastic/

Is Pronto licensed in Michigan?

Yes, Pronto is registered to sale in Michigan.

• Food Retail Establishment License # — FRL-209505
• Registered with LARA